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How jackpotzap Handles Your Personal Information

This Privacy Policy covers every piece of information you share with us when you create an account, fund your wallet via PayPal, Venmo, or Play+, or contact our support team.

No data sales to third partiesPayPal, Venmo, Play+ transaction data kept privateAccount-level encryption on all stored recordsYou can request access or deletion at any timeState law governs eligibility and data obligations
jackpotzap How jackpotzap Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something, or submit a deletion request, you have three direct paths. Players in Chicago and Philadelphia have used all three successfully. We aim to acknowledge every privacy request within two business days and resolve it within the timeframe your state requires.

Team online

Email Privacy Team

Send your full name and the email on your account to our privacy address. We use it only for data requests and will not add you to any marketing list.

Live Chat Support

Open live chat inside your account dashboard and select Account and Privacy from the topic menu. A support agent can log a formal data request on your behalf.

In-App Account Settings

Navigate to Settings then Privacy in the mobile app. You can download a data export or submit a deletion request directly from that screen without contacting support.

HOW WE PROTECT IT

Data Handling, Cookies, Security and Retention

We apply encryption to data at rest and in transit. Session cookies expire when you close the app, and persistent cookies — used only to keep your account wallet preferences saved — can be cleared from the Privacy screen in Settings. We retain your account records for as long as your account is open and for the period required by applicable state regulations after closure. You have the right to know what we hold, correct inaccuracies, and request deletion where state law permits it.

Encryption in Transit and at Rest

All data moving between your device and our servers is encrypted. Stored account records, including your PayPal transaction references, are encrypted at the database level.

Cookie Control in the App

Session cookies clear automatically on logout. Persistent preference cookies for your Play+ wallet settings can be removed from Settings then Privacy on iOS and Android.

Retention and Deletion

We keep your records while your account is active and for the legally required period afterward. Once that window closes, personal identifiers are purged from our active systems.

Who Can Access Your File

Internal access to your personal record is restricted to staff who need it to run your account or process a support request. We log every internal access for audit purposes.

Common Questions About Your Privacy Rights

These are the questions we hear most often about how jackpotzap handles personal data. If yours is not here, reach out through live chat or the in-app Privacy screen.

We store your name, email, date of birth, state of residence, device identifiers, session logs, and payment tokens from PayPal, Venmo, or Play+. We do not store full card numbers or bank login credentials.

Only a session token is passed to studios like Pragmatic Play or Evolution to launch a game. That token does not include your name, address, or payment method — it expires when your session ends.

Yes. Submit a data access request through the in-app Privacy screen under Settings, or contact us by email. We will respond within the timeframe your state law requires.

Send a deletion request through live chat or the Privacy screen in Settings. We will delete personal identifiers not required by state regulation and confirm when it is done.

We retain records for the period required by applicable state law after account closure. Once that window passes, personal identifiers are removed from our active database systems.

No. Transaction references from PayPal, Venmo, and Play+ are used only for wallet matching and fraud detection. They are never used to build marketing profiles or sold to any third party.
Reference

Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.