Reference

Terms Conditions That Apply to Your Account

These terms set out the rules that govern your jackpotzap account — what you can do, what we require, and how we handle situations that come up. Read them before you start, because using the platform means you accept what's written here.

Applies to all account holders in eligible US statesCovers PayPal, Venmo and Play+ transactionsEffective from the date you open your accountLive dealer tables and slots

Explore the Lobby Read FAQ

What These Terms Cover and How They Apply

jackpotzap Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access to jackpotzap depends on the laws of the state where you are located. We do not offer services in states where online casino or sportsbook activity is prohibited by local law. By creating an account, you confirm you are in an eligible state and that

1
you are of legal age to participate under the laws of that state. These terms apply to every action you take on the platform — funding your account via PayPal, Venmo, or a Play+ prepaid card; placing wagers; requesting withdrawals; and contacting support. Payment transactions are
2
processed through the method you select at checkout, and each method carries its own processing timeline, which we display at the point of transaction. We may update these terms when required by law or operational changes, and we will notify you via the email address on
3
your account before changes take effect. Continuing to use the platform after a change notification means you accept the updated terms. If any provision here conflicts with the law of your state, that provision will not apply to you, and the rest of the agreement stays
4
in force.

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

TERMS CONTACT PATHS

How to Reach Us About These Terms

Live Chat Open the chat widget from any page on jackpotzap to speak with a support agent about a specific clause, an account restriction, or a transaction dispute in real time.

Email Support Send a detailed message to our support address if your question involves account documentation, payment records, or a formal request to review how a term was applied to your account.

Account Help Center Log in and visit the Help section in your account dashboard to find answers to common terms questions, track an open dispute, or request a copy of your transaction history.

YOUR ACCOUNT PROTECTIONS

How We Handle Data, Security and Your Rights

Account Data Handling

We collect only the information needed to verify your identity and process your payments. Your data is not sold to third parties, and we retain records only as long as required by applicable state law.

Cookie Use on jackpotzap

We use cookies to keep you logged in, remember your payment method preferences, and improve page performance. You can manage cookie settings from the privacy panel inside your account.

Account Security Practices

Every login triggers an OTP sent to your registered email or phone number. Your PayPal, Venmo, and Play+ payment details are encrypted and never stored in plain text on our servers.

Requesting Changes to Your Account

To update personal details, close your account, or request a data export, go to Account Settings or contact support via live chat. We process verified requests within the timeframe required by your state.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice. If your question is not covered here, reach us through live chat or email.

Yes. Availability depends on state law, and some provisions — such as which game categories are accessible — vary by eligible state. Your account dashboard will reflect what is available in your location.

Refund requests on PayPal deposits are handled case by case through our support team. Wagered amounts are not eligible for refund; unplayed balances may be returned to your original PayPal account after identity verification.

We will always email you at least several days before a material change takes effect. You can find the current version of these terms in your account's legal documents section at any time.

Open a dispute through live chat or email support with your transaction ID, date, and the payment method used — PayPal, Venmo, or Play+. We review disputes and respond within the timeframe our terms require.

Yes. Submit a data access request through Account Settings or by emailing support. We will provide a copy of the information we hold within the period required by the applicable state data-privacy rules.

If your account is closed — whether by you or by us — any remaining unplayed balance is returned to your verified payment method after identity checks are complete. Wagered funds follow the outcome of play and are not recoverable.

Reference